Get in touch

Reach us by phone:

+32 3 286 81 20 (French, Dutch, English)
+32 2 899 09 80 (French only)

We will connect you directly with an expert or take your details and have an expert call you back.

Available on weekdays from 9 a.m. to 6 p.m.

E-mail

Residential real estate: resi.sales@stadim.be

Logistics real estate: logi.sales@stadim.be 

Retail, leisure, cafés and hospitality: retail.sales@stadim.be

Office real estate: office.sales@stadim.be 

Healthcare, student housing, hotel, and mixed-use properties: servicedliving.sales@stadim.be

Project development: projects.sales@stadim.be

How can we assist you more efficiently?

The more information you provide, the better we can offer you accurate advice right away. We always handle your request and data with complete confidentiality.

If possible, please include the following details:

• Address or cadastral reference of the property or land
• Current or intended use (residential, retail, office, mixed-use…)
• Is it an existing property or a new development?
• Is it for rental, sale, or personal use?
• Context of your request (financing, sale, inheritance…)
• Name or company for the quotation

We’d be happy to contact you to further discuss your request. Could you please also provide your phone number?

As a RICS-regulated firm, we handle all forms of feedback, comments, or complaints with care and transparency.

A complaint is any expression of dissatisfaction regarding the delivery of our services, such as:

• Potential conflicts of interest or the appearance of insufficient independence;

• Deviations from market standards or RICS guidelines;

• Unprofessional, rude, or incomplete communication.

A complaint does not concern the outcome or the methodology of a valuation, provided it has been carried out correctly in accordance with RICS standards. For further clarification, you can contact your case manager.

Our procedure complies with applicable RICS requirements and consists of two phases:

Stage 1 – Internal handling

Please submit your feedback, comments, or complaint in writing to Quality@stadim.be

We will acknowledge receipt of your complaint within 7 days. You will receive a full response within a maximum of 28 days, or an update will be given if more time is needed.

If you are satisfied with the outcome, the matter will conclude.

Stage 2 – Independent external handling (ADR)

If you are not fully satisfied after our internal review, you may choose to have your case reviewed by an independent dispute resolution body, approved by the RICS Regulatory Board.

                CEPANI – Belgian Centre for Arbitration and Mediation

Stuiversstraat 8, B-1000 Brussels, Belgium

+32 2 515 08 35

info@cepani.be

https://www.cepani.be